Trust and Safety Rules

1.Truthful information and verification

Users must provide accurate identity, contact, account, payment, Partner, property, listing, and compliance information. False documents, impersonation, hidden authority disputes, sham bookings, fake guests, fake listings, and misleading verification evidence are prohibited.

• LNK may require additional evidence, re-verification, renewal, or manual review before enabling a protected action.
• A verification decision is not a guarantee of future conduct, property condition, legality, safety, creditworthiness, or suitability.
• The booking adult must complete the identity, account, fraud, or other verification required for the enabled booking flow and must stay at the property. Other adult guests are not automatically required to complete the same verification. Only a separately enabled and expressly approved business or third-party booking process may vary that arrangement. A verification label is displayed only for a step the account has completed.

2.Identity and sensitive-document integrity

Users must submit only authentic, current documents they are lawfully authorized to provide through the designated private workflow. Deceptive alterations are prohibited; redactions expressly permitted by the verification instructions are allowed. Users may not place sensitive documents in public listing fields or ordinary messages, submit another person's identification without lawful authority, bypass safeguards, or seek unauthorized access to verification files. LNK may use updated methods or an outside verification provider with the notices and consent required by the Privacy Policy.

3.Property-visit conduct and safety

Partners, occupants, onsite contacts, and LNK representatives must act respectfully and take reasonable steps to keep a property-verification visit safe, lawful, and limited to its agreed verification purpose.

• The Partner must have authority to admit the reviewer, notify affected occupants, provide an adult onsite contact where requested, secure animals and weapons, and disclose access restrictions, surveillance, construction, environmental conditions, aggression, water hazards, unsafe structures, or another material hazard before entry.
• The reviewer may refuse entry, stop work, avoid an area, or leave if authorization is uncertain or conditions appear unsafe, abusive, discriminatory, unlawful, or materially different from what was disclosed.
• No person may threaten, harass, confine, obstruct, secretly record where prohibited, pressure, offer an improper benefit to, or retaliate against a reviewer or Partner because of a verification observation or outcome.
• The reviewer will conduct only the limited visual and ordinary user-level review authorized by the Partner Terms and will not perform destructive or specialist inspection work.
• An injury, damage, privacy concern, aggressive interaction, or other material incident must be reported promptly to LNK and emergency services or an insurer where appropriate.

4.Respectful and non-discriminatory conduct

Users must treat other users, neighbours, staff, reviewers, contractors, and service providers respectfully. Harassment, threats, stalking, hate, discrimination, exploitation, coercion, retaliation, doxxing, and abusive conduct are prohibited. Users must comply with applicable human-rights requirements.

5.Parties, occupancy, and neighbourhood impact

Unauthorized parties and events are prohibited. Travelers must comply with occupancy, parking, noise, visitor, pet, smoking, neighbourhood, building, and house rules. Partners must set lawful and reasonable rules and must not encourage unsafe or unlawful guest use.

• Unauthorized guests, nuisance activity, excessive noise, illegal activity, and unsafe occupancy may result in proportionate cancellation, lawful removal, evidenced claims, or account action. No automatic fine or unspecified fee arises under this rule. Entry, removal, termination of occupancy, and any longer-stay rights remain subject to applicable law; a listing rule is not authority for unlawful self-help eviction.
• Partners must cooperate with emergency services, municipalities, building management, neighbours, and LNK when a serious incident occurs.

6.Property safety and habitability

Partners must provide safe, clean, habitable, accurately represented properties and address material hazards. Properties must have required life-safety equipment, safe access and exits, emergency information, and maintenance appropriate to the property and applicable law.

• Material hazards such as waterfront access, pools, hot tubs, fireplaces, wood stoves, steep stairs, seasonal roads, wells, septic systems, construction, animals, environmental conditions, and limited emergency access must be disclosed.
• A Partner must not invite a reviewer or publish or continue offering a property with an unresolved hazard that creates unreasonable risk.

7.Cameras, privacy, and monitoring devices

Cameras and devices that record video or conversations are prohibited inside guest-accessible dwelling interiors, including bedrooms, bathrooms, living rooms, kitchens, and interior entry areas, whether or not recording is active. A permitted smart appliance or assistive device with an incidental camera or recording function must have that function disabled for the stay and must not be used for surveillance. No device may capture an area in which a person reasonably expects privacy, including through a window from outside.

• Permitted exterior cameras and doorbell cameras must be prominently disclosed before booking, with their location, field of view, whether audio is captured, and intended security purpose. Recording must be lawful, necessary, and proportionate. Exterior placement does not authorize filming an outdoor shower, enclosed private changing area, or another private space. Devices must also be disclosed to a verification visitor before entry.
• Decibel-only noise monitors may be permitted if their location and purpose are disclosed before booking; they must not record conversations. Smart locks and occupancy or environmental sensors require accurate disclosure of any personal-information collection and may not be used to infer or monitor private activity unnecessarily.
• Partners must control access to device data, retain it only as reasonably necessary, and respond appropriately to privacy or safety concerns. Disclosing a device does not make an otherwise prohibited or unlawful use permissible.

8.Weapons, hazardous materials, and unlawful activity

Users must not use LNK properties, accounts, listings, or communications to store, transport, sell, manufacture, display, or use unlawful weapons, explosives, dangerous chemicals, controlled substances, stolen property, or other unlawful or hazardous items. Partners must lawfully secure and disclose a weapon or hazard that could affect a reviewer or guest.

9.Pets, service animals, and accessibility

Partners must accurately disclose pet rules and accessibility features and comply with applicable human-rights, accessibility, and service-animal duties, including reasonable accommodation where required. A service animal must not automatically be treated as an ordinary pet for restrictions or fees. Any permitted request for supporting information must be lawful and proportionate, without seeking unnecessary medical details. Actual damage may be addressed through the evidence-based claim process where law permits; ordinary use, standard cleaning, or disability-related accommodation does not itself justify an extra charge.

10.Off-platform activity and fee avoidance

Users may not divert an active LNK booking or solicit off-platform payment, a deposit, or a mandatory charge to evade disclosed fees, taxes, verification, cancellation rules, or transaction records. Relevant booking changes and agreed charges must be recorded through the supported process. This does not prohibit lawful emergency communication, necessary on-site coordination, independent legal or tax advice, insurance contact, protected complaints, a legitimate card dispute, or contact with an authority or court. LNK does not require marketplace exclusivity merely through this rule.

11.Fraud, payment abuse, and platform misuse

Stolen payment methods, chargeback abuse, duplicate or deceptive accounts, false claims, review manipulation, phishing, scraping, bots, malware, social engineering, and attempts to bypass platform controls are prohibited.

• LNK may use relevant account, payment, device, network, support, listing, and verification signals to investigate abuse where permitted by law and the Privacy Policy. Self-bookings, circular payments, fabricated nights, account splitting, sham transfers, and duplicate properties intended to manufacture Revenue Share or evade Founding coverage limits are prohibited. A genuine booking or separate business is not presumed fraudulent solely because people are related.
• LNK may proportionately pause payouts, unpublish listings, cancel enabled transactions, restrict accounts, preserve evidence, or report conduct to authorities where appropriate. A legitimate refund request or chargeback is not itself payment abuse and must not trigger retaliation.

12.Emergency response

Users should contact local emergency services first for an immediate threat to life, safety, property, or public security. LNK support may assist afterward with platform or visit records, communication, cancellation, relocation, claims, or account action where those services are available.

13.Investigations and enforcement

LNK may request evidence, review platform and verification records, restrict access, pause or remove listings, cancel or reschedule a visit, cancel enabled bookings, pause payouts, preserve or release deposit holds, remove content, or take another proportionate action to protect safety, law, payment integrity, privacy, or marketplace trust. A complaint is not proof. Material decisions, notice, evidence review, cure, and requests for reconsideration follow the Complaints, Enforcement, and Reconsideration Rules. LNK may revise a decision if material new evidence becomes available.