Cancellation and Refund Rules

1.Booking-specific policy controls

The cancellation option disclosed before authorization and stored in the confirmed booking governs ordinary cancellation. It must be read with the cleaning, service-fee, exceptional-circumstance, and mandatory-rights provisions below. A later listing change or general policy amendment does not alter an existing booking's cancellation terms without the agreement and lawful authority required for that change.

• "Accommodation" in the percentage rules means the nightly accommodation charges after applicable accommodation discounts. Cleaning, the Traveler service fee, taxes, optional add-ons, and the deposit are separate components. Discounts and credits must be allocated consistently without refunding more cash than was paid or retaining a component these rules require refunding.
• The confirmation states the property's local time zone and check-in and checkout timestamps. Deadlines are measured by elapsed time before scheduled check-in: one day is 24 hours, five days is 120 hours, seven days is 168 hours, and 30 days is 720 hours. LNK records timestamps and the local offset so daylight-saving changes do not leave the deadline ambiguous.
• Cancellation takes effect when the platform records the request, or when LNK receives a clear cancellation request through its designated support channel if the booking cancellation function is unavailable. A Partner must not delay recording a received cancellation to change the refund outcome.

2.Twenty-four-hour booking grace period

A booking qualifies for the LNK grace period if, at confirmation, scheduled check-in is at least 168 hours away. The booking Traveler may cancel within 24 hours after confirmation, including at the 24-hour deadline, for a full refund of booking charges paid, including accommodation, cleaning, and the Traveler service fee, with corresponding tax adjustments and release of any uncaptured deposit authorization.

• Eligibility is tested at confirmation, so it is not lost merely because check-in becomes less than seven days away during the 24-hour window. The same rule applies consistently to Flexible, Moderate, and Firm bookings governed by this release.
• An ordinary modification does not restart the original grace period unless LNK expressly confirms that it creates a genuinely new booking with a new grace period. A statutory cancellation right may apply independently and cannot be narrowed by this provision.

3.Flexible policy

Under Flexible, 100% of accommodation charges is refundable if cancellation occurs at least 24 hours before scheduled check-in. Inside 24 hours, accommodation is ordinarily non-refundable. Cleaning, service fees, taxes, grace-period eligibility, approved exceptions, and mandatory remedies are handled separately below.

4.Moderate policy

Under Moderate, 100% of accommodation charges is refundable if cancellation occurs at least 120 hours before scheduled check-in. Inside 120 hours, accommodation is ordinarily non-refundable. Cleaning, service fees, taxes, grace-period eligibility, approved exceptions, and mandatory remedies are handled separately below.

5.Firm policy

Under Firm, accommodation charges are 100% refundable when cancellation occurs at least 720 hours before scheduled check-in, 50% refundable when it occurs at least 168 hours but less than 720 hours before check-in, and ordinarily non-refundable inside 168 hours. These boundaries use exact timestamps. Cleaning, service fees, taxes, grace-period eligibility, approved exceptions, and mandatory remedies are handled separately below.

6.Cleaning, service fees, taxes, and other components

Cleaning is refunded in full whenever no stay occurs, including a cancellation or no-show, regardless of the ordinary accommodation refund percentage. A Partner's advance cleaning expenditure does not override this rule. Once a stay begins, the cleaning fee is not automatically refundable for an ordinary early departure; a service failure, approved resolution, or mandatory remedy may require a refund.

• The Traveler service fee is non-refundable on an ordinary Traveler cancellation or no-show outside the applicable grace period, provided that treatment was clearly disclosed before booking. A refundable nightly charge does not by itself make the service fee refundable.
• The service fee is refunded for an applicable grace-period cancellation, a Partner cancellation, a qualifying platform failure causing cancellation, a duplicate service-fee charge, or a refund required by law. A qualifying platform failure is a material LNK booking or payment failure that prevents the confirmed stay from being supplied or lawfully completed and is not reasonably remedied; a minor inconvenience or unrelated outage is not automatically such a failure. LNK may also approve a fee refund in a documented resolution.
• Tax adjustments follow the refunded components and applicable tax rules. Deposit holds are not cancellation revenue and are released unless a separate valid and authorized claim applies.
• Optional add-ons have their disclosed cancellation terms, subject to law; an unprovided mandatory component cannot be relabelled an optional non-refundable item to avoid these rules. Refunds of credits identify whether the original credit is restored or cash is due under the applicable promotion and mandatory law.

7.Partner cancellation

If a Partner cancels before the stay begins or cannot supply the booked property, the Traveler receives a full refund of booking amounts collected, including accommodation, cleaning, and the Traveler service fee, with applicable tax adjustment and deposit release. A genuine emergency may excuse a Partner performance consequence without removing that refund. If a stay has already begun, unused accommodation and the Traveler service fee are refundable; the treatment of used accommodation, cleaning, and further loss depends on the failure, the service actually supplied, an agreed resolution, and mandatory law.

• Partners must notify LNK promptly, explain the reason, provide relevant evidence, cooperate with Traveler support, and not ask a Traveler to cancel to conceal a Partner cancellation. LNK may restrict calendars or listings, investigate reliability, or apply proportionate account action under the governing standards.
• Where the Partner's established breach, negligence, misrepresentation, or other applicable contractual responsibility causes the cancellation, LNK may recover accommodation funds that must be returned and reasonable, evidenced additional costs it actually incurs to arrange comparable replacement accommodation for affected unused nights, together with necessary direct relocation transport. The calculation must deduct the original accommodation budget, refunded or recovered amounts, avoided costs, and other mitigation so the same loss is not recovered twice.
• Replacement accommodation must be reasonably comparable and costs reasonable in the circumstances. An avoidable luxury upgrade, unrelated travel expense, speculative future income, general overhead, reputational loss, or a discretionary goodwill payment is not automatically reimbursable. LNK should consult the Partner where practicable without delaying urgent Traveler assistance. The claim must identify the causal breach, supporting costs, offsets, and review route.
• No fixed cancellation penalty, administrative fine, or new relocation charge arises merely from a general discretion clause. Any separate future charge requires a clear lawful basis, prospective disclosure, and the applicable acceptance process, consistent with Founding commission protection. A verified event outside the Partner's responsibility may excuse reimbursement beyond returning amounts properly refundable under the booking rules.

8.Traveler cancellation, no-show, and date changes

Ordinary Traveler cancellations and no-shows use the recorded cancellation option, with full cleaning refund if no stay occurs and the service-fee treatment above. An ordinary early departure does not automatically refund remaining accommodation or used cleaning, but a qualifying failure or mandatory right may require a different result. Reducing guest count does not automatically reduce a fixed accommodation price; a separately priced unused component follows its own disclosed terms.

• The booking adult must stay and remains responsible for lawful party conduct under the Terms of Service. A cancellation does not permit a substitute guest to occupy without an approved change. A separately approved third-party booking is governed by its identified responsibilities.
• Date, property, party, and stay-length changes require the relevant approvals and an updated transaction record. They may involve cancellation of the original booking and a new booking at current price and availability, but LNK must disclose the cancellation consequences and new total before acceptance. Changes cannot silently reset grace periods or remove accrued rights.
• A genuine no-show is determined from reasonably available check-in and communication evidence. Failure to use the property does not authorize capturing a deposit as a cancellation penalty.

9.Exceptional circumstances and platform intervention

LNK may resolve a documented safety event, serious property failure, material misrepresentation, legal prohibition, emergency order, platform error, fraud, duplicate booking, or payment failure by cancelling or modifying a booking and applying an appropriate refund, partial refund, lawful credit, relocation assistance, or other remedy. The decision must be connected to the evidence, affected nights or services, responsibility, mitigation, and applicable law.

• Travelers should report a material problem promptly after discovery, provide reasonably available evidence, and allow a reasonable opportunity to remedy it where safe and practical. They need not remain in unsafe conditions to preserve a claim. A reasonable reporting request does not shorten a statutory deadline or automatically defeat a concealed or later-discovered issue.
• Ordinary personal changes, weather that does not prevent safe lawful performance, or travel disruption unrelated to the property's availability do not automatically override the cancellation option. LNK considers the actual circumstances and mandatory rights.
• A credit cannot replace a cash refund required by law or owed under the governing terms unless the Traveler freely agrees where permitted. Assistance does not make LNK an insurer or guarantee a replacement property.

10.Refund processing

Approved refunds are sent through the original payment method or another lawful method available through the payment processor. Bank and card-network processing times are outside LNK's control. A booking is not fully reconciled until cancellation, payment, refund, deposit, claim, payout, and support records are in a known final or review state.

11.Chargebacks and unresolved disputes

A user may pursue a legitimate card or payment dispute and is encouraged to notify LNK so duplicate refunds and inconsistent records can be avoided. A support process does not waive or postpone a statutory or card-network deadline. LNK may submit accurate evidence, proportionately hold disputed proceeds, and make documented corrections after a result. Good-faith exercise of payment rights is not itself fraud and must not trigger retaliation; deliberate false claims and duplicate recovery are prohibited.

12.Mandatory rights

Nothing in these rules limits a non-waivable right under applicable consumer, payment, accommodation, or other law. If a mandatory legal remedy differs from the ordinary platform calculation, the mandatory rule controls.