Platform terms
Terms of Service
These Terms of Service govern access to and use of Lodge N Key, including account services, Partner onboarding, identity and property verification, listing preparation, and any marketplace or booking services that Lodge N Key Inc. enables.
- Last updated
- September 13, 2026
- Effective date
- September 13, 2026
- Version
- 2026-09-13.3
Lodge N Key is operated by Lodge N Key Inc., 350 Bay St, Suite 1300B, Toronto, Ontario M5H 2S6, Canada. Questions may be sent to [email protected].
1.Contracting party and agreement
These Terms form an agreement between you and Lodge N Key Inc. ("LNK", "Lodge N Key", "we", "us", or "our"). You must accept the applicable agreements through the designated acceptance process before using a service that requires acceptance. Browsing alone does not constitute express consent to sensitive-information processing or acceptance of an undisclosed charge. If you act for an organization, you represent that you have authority to bind the identified legal person. An account representative is distinct from the legal Partner recorded in that account.
- These Terms incorporate the Privacy Policy, Partner Terms, Partner Revenue Share Terms, Partner Performance Standards, Complaints, Enforcement, and Reconsideration Rules, Trust and Safety Rules, Listing Quality Standards, Cancellation and Refund Rules, Fee and Deposit Rules, and Payout and Payment-Flow Rules to the extent applicable to your role and the enabled service. Incorporated rules are the versions identified in the release you accept, subject to the amendment procedure below.
- The Partner Terms control a direct conflict concerning the Partner relationship. The Partner Revenue Share Terms control Revenue Share and its Founding property coverage. The express Founding economic protections control over a conflicting general policy, feature rule, or later click-through release. Privacy notices govern personal-information practices and do not replace consent required by law.
- A booking snapshot controls disclosed transaction variables, such as the responsible accommodation supplier, property, dates, guests, price, currency, applicable cancellation option, and authorized payment or deposit arrangements. It does not override mandatory rights, the express Founding protections, or the safeguards for amendments, refunds, claims, and privacy in the governing agreements. A transaction-specific resolution changes only the matter expressly resolved, with agreement or other lawful authority where required.
- A support message may administer or resolve a particular matter but does not amend a general agreement or economic commitment unless it expressly identifies the amendment and is issued by a person authorized by LNK to make it.
- Nothing in these Terms waives a right, duty, or remedy that applicable law does not permit a party to waive. Labels used in these documents do not determine a person's legal or regulatory status independently of the actual activities and applicable law.
2.Controlled Partner launch and feature availability
LNK is conducting a controlled Partner launch for Ontario properties offered as entire dwellings. The enabled services are account creation, Partner onboarding, identity and authority review, sensitive-document handling, property verification, listing preparation, communication, and support. Travelers cannot currently onboard or book. Public listing publication, booking, payment, deposit, tax, payout, and Traveler-verification provisions describe the rules for those functions when LNK enables them; they do not represent that those functions are available now.
- During this controlled Partner-only phase, listing preparation and verification are private. LNK does not publish the prepared listings or use their content in public marketing during this phase, and Travelers cannot create booking accounts, submit booking requests, or authorize payments through LNK. This restriction controls over the general public-content licence while the phase continues; it does not prevent authorized private processing for onboarding and verification under the Privacy Policy.
- Partner approval, property review, and Founding designation are separate decisions and do not authorize publication or hosting through LNK. Later publication or booking activity requires the relevant function to be enabled and its then-current readiness requirements to be satisfied, with notice and acceptance under the amendment procedure where required. LNK will identify the transition and effective date to affected Partners. A booking-launch release may update the operational and contractual arrangements for later activity, while preserving protected Founding commitments and the terms governing earlier acts, transactions, and accrued rights.
- Onboarding, approval, verification, Founding designation, and listing preparation do not promise a Traveler launch date, publication, bookings, occupancy, earnings, Revenue Share payments, marketing expenditure, search position, or continued access to a particular feature.
- Partners should not incur launch-dependent expenditure or make third-party commitments in reliance on a projected launch, publication, booking volume, or earnings estimate unless LNK expressly commits to it in a separate signed writing.
- LNK may add, change, pause, or discontinue features, verification methods, service providers, markets, property categories, supported currencies, stay-length limits, distribution channels, or optional services prospectively for legitimate legal, safety, security, product, capacity, or commercial reasons. Applicable eligibility, prices, and restrictions will be disclosed before affected new activity, with notice and acceptance under the amendment provisions where required.
- A change does not authorize a disguised Founding commission, reduction of a protected Founding Revenue Share rate, retroactive repricing, or non-payment of an amount properly owed. Existing transactions must be fulfilled, lawfully resolved, or refunded under their governing rules. There is no promise that LNK will operate indefinitely.
3.Marketplace role
LNK supplies marketplace and related platform services. Unless a separate signed agreement expressly provides otherwise, the approved legal accommodation supplier identified for the property supplies the accommodation to the booking Traveler. That supplier is responsible for performing the accommodation contract, including where a manager or authorized representative operates the account. The booking confirmation identifies the supplier and relevant contact or service details.
- LNK does not own or operate Partner properties and does not undertake the Partner's obligations as accommodation supplier, landlord, property manager, or insurer. The term "Partner" is a platform designation and does not itself create a legal partnership, employment, franchise, or joint venture with LNK. These allocations do not exclude responsibilities the law independently places on LNK.
- Partners remain responsible for authority to offer the property, lawful operations, insurance, listing accuracy, calendars, guest readiness, on-site support, and taxes and reporting allocated to them by law or the applicable payment arrangement.
- The booking Traveler is responsible for accurate booking information, authorized payment, compliance with lawful listing rules, and the conduct of the guests and invitees they permit at the property, subject to the reimbursement limits and mandatory law.
- LNK review, identity checks, document review, property visits, support, restriction, or enforcement do not transfer those responsibilities or guarantee identity, authority, property condition, legality, safety, or future conduct. LNK remains responsible for its own services and non-waivable duties.
4.Accounts, age, and eligibility
Users must provide accurate, current, and complete information, protect their credentials, and promptly report suspected unauthorized access. A Partner applicant, every person accepting an agreement for a Partner, and a booking Traveler must be at least 18 years old and have the legal capacity required for the transaction. LNK may require email verification, identity or authority evidence, current policy acceptance, compliance documents, payment information, or additional review before enabling a protected action.
- Users may not impersonate another person, use unauthorized information, create deceptive or duplicate accounts to bypass restrictions or multiply benefits, or submit false or misleading documents. Lawful, approved redaction of irrelevant document information is permitted under the verification instructions.
- Account access given to staff or representatives must use available authorized-user controls. The legal Partner remains responsible for authorized representatives acting within their authority and must promptly remove access when authority ends.
- LNK may refuse an application or proportionately restrict access for a documented eligibility, fraud, safety, legal, payment, security, or marketplace-integrity reason. Credible urgent risk may justify interim action before a final determination; an allegation or a legitimate payment dispute alone is not proof of misconduct.
- A restricted user may retain access to support, relevant records, document renewal, and existing obligations where appropriate even when new activity is blocked. Material enforcement follows the Complaints, Enforcement, and Reconsideration Rules.
5.Partner, identity, and property verification
Partner approval and listing publication are LNK marketplace decisions. LNK may require government identification, proof of ownership or authority, insurance, municipal licence or registration information, a Partner onboarding call, a property verification visit, listing content, photos, and other evidence relevant to the property or applicant.
- Sensitive identity and property documents are collected, used, disclosed, retained, and protected as described in the Privacy Policy and the just-in-time notice shown before upload.
- A property visit is a limited, visual, non-destructive marketplace review and not a professional building, engineering, code, environmental, accessibility, fire, electrical, pest, mould, or insurance inspection or certification.
- The Partner Terms govern visit access, authority, safety disclosures, photographs and observations, occupants and animals, incident reporting, rescheduling, and responsibility for the premises.
- Documents and verification status must remain current. Expiry, replacement, disputed authority, material profile changes, property changes, or new risk information may trigger renewal, review, restriction, or unpublishing.
6.Bookings, prices, and payments when enabled
A booking request is not confirmed until LNK issues a confirmation through the enabled booking process. Before authorization, the Traveler receives the responsible supplier's identity, material accommodation details, dates and check-in and checkout times, the total price and currency, applicable cancellation and refund rules, payment timing, any security-deposit requirement, and other legally required disclosures, with an opportunity to review and correct errors. LNK provides a confirmation and a retainable copy of the applicable transaction terms within the time required by law.
- The booking adult must complete the verification required for the flow, including a resumed checkout, and must stay at the property for the booking. Other adult guests are not automatically required to complete the same verification. The booking adult must give accurate party information and ensure guests receive and follow lawful house rules. Booking for someone else is prohibited unless LNK expressly enables and approves a separate business or third-party booking process identifying the responsible booker, staying adult, authority, payment, and verification requirements before confirmation.
- The current launch Traveler service fee is 12% of the nightly subtotal plus cleaning, rounded once to the nearest cent. Taxes and any security-deposit authorization are separate. Future fees, discounts, tiers, promotions, markets, or calculation methods may differ under the prospective change and disclosure provisions in the Fee and Deposit Rules. Verification remains mandatory for the booking adult regardless of the applicable price; it does not itself create a fee or deposit exemption.
- A quote is valid only for its displayed validity period and stated availability conditions. A pending request remains subject to its disclosed expiry and acceptance conditions. Expiry does not authorize charging a replacement price: a new or revised quote requires disclosure and acceptance before a new payment authorization. A later policy change does not reprice an unexpired accepted quote or pending, authorized, confirmed, or completed booking governed by the earlier terms.
- LNK currently covers payment-processing charges. A future actual-cost Partner processing fee requires the Partner Terms' separate advance notice, material release, renewed acceptance, itemization, and safeguards against markup or double recovery. Founding Partners retain protected 0% booking commission and their protected assigned Revenue Share rate within its agreed property coverage.
- Price advertising must not conceal mandatory non-government charges. When dates and other price inputs are known, displayed stay totals include mandatory non-government fees. A prelaunch illustration must clearly identify its assumptions, include known mandatory non-government fees, and state that booking is unavailable; calling a price an estimate does not excuse a misleading price claim.
- Payment authorization, capture, refund, reversal, deposit, and payout actions are limited to the transaction authority, applicable payment-provider arrangement, these rules, and law. These Terms do not themselves grant an unlimited debit authority or represent that a particular funds-holding, escrow, or trust arrangement is operating. The enabled payment flow must disclose the actual arrangement before use.
- LNK may pause or review a transaction for credible fraud, payment failure, duplicate inventory, compliance, safety, material listing error, or service failure. A correction or cancellation requires an appropriate notice and lawful resolution under the Cancellation and Refund Rules; LNK cannot simply charge a higher price because it identifies an error.
7.User content and licence
Users retain ownership of content they provide and are responsible for having the rights, authority, and privacy permissions needed to submit it. Listing content must be accurate and must not be unlawful, misleading, discriminatory, defamatory, abusive, infringing, invasive of privacy, fraudulent, or unsafe.
- Public listing and promotional content. For content you submit or expressly approve for public listing or promotional use, including property photographs, descriptions, listing names, approved logos, and approved public verification media, you grant LNK a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, distribute, publish, crop, resize, adapt, translate, and use that content to operate and promote the listing or LNK generally, subject to the private-phase restriction above. This includes LNK websites and apps, search and distribution partners, social media, email campaigns, paid advertising, and other lawful promotional channels once public use is enabled. LNK may use a listing to promote the platform even if a campaign does not link directly to that listing. Separate campaign-by-campaign approval is not required. Uploading content solely for private verification does not designate it for future public use.
- LNK may sublicense these rights to service providers, advertising or distribution partners, and contractors only as reasonably needed for those purposes. Adaptation must not materially misrepresent the property, availability, supplier, features, or endorsement. Partners must obtain necessary rights from photographers, owners, identifiable people, and other rights holders; public submission does not cure missing rights.
- Private operational content. Private identity files, ownership and insurance documents, tax or bank information, access codes, messages, support evidence, and private verification media are licensed only for the limited storage, processing, verification, security, support, legal, and recordkeeping purposes described in the Privacy Policy and collection notice. They are not licensed for public advertising. Selecting particular verification media for public use requires separate authorization. This licence does not replace any consent required for personal information or optional marketing communications.
- LNK may moderate, format, reorder, restrict, or remove content for accuracy, quality, privacy, safety, law, or platform operations. LNK may choose whether, where, and how to promote a listing and makes no promise of advertising spend, placement, leads, or results.
- After a listing is withdrawn or the relationship ends, LNK will stop creating new advertisements using its content and take reasonable steps to discontinue active paid campaigns and current listing promotion within 30 days, sooner where law, safety, or a substantiated rights issue requires. LNK may retain necessary records, existing printed material already distributed, and historical posts or campaign archives where lawful, without falsely implying current availability or continued affiliation. Third-party caches, shares, and distributed copies may take longer to disappear. The licence survives only to the extent reasonably needed for that wind-down, lawful historical use, and required records.
8.LNK intellectual property and brand use
LNK and its licensors retain their rights in the platform software, design, trademarks, names, logos, badges, and other proprietary materials. Subject to the applicable agreement, LNK grants a limited, non-exclusive, revocable, non-transferable permission to use enabled platform functions for their intended purpose. A Partner may use LNK-provided listing links or approved brand materials only in accordance with their stated purpose and current brand instructions.
- A badge or verification label may be displayed only for the property, account, scope, and period for which LNK issued it. It must not be presented as government approval, professional certification, insurance, or a guarantee.
- Users may not register confusing domains, social accounts, or marks, impersonate LNK, imply an unauthorized endorsement, resell access, or use platform content to create an unauthorized competing directory. Lawful quotation, criticism, accessibility tools, and uses protected by non-waivable law are not prohibited by this clause.
- LNK may require correction or withdrawal of misleading or unauthorized brand use. Permission to represent current affiliation ends on offboarding or withdrawal of the relevant authorization, without affecting a lawful factual reference to a past relationship.
9.Intellectual-property complaints
A rights holder or authorized representative may send a copyright, trademark, or other intellectual-property complaint to [email protected]. The notice should identify the protected work or right, the specific platform material and location, the complainant's contact information and authority, the basis for the claim, and a good-faith statement that the challenged use is not authorized by the rights holder, its agent, or law.
- LNK may request missing information, notify the affected user, preserve relevant records, restrict or remove content, and address repeat or serious infringement through proportionate account action.
- An affected user may submit a response or counter-notice identifying the material, explaining the claimed authorization or legal basis, and providing supporting records. LNK may restore content where the complaint is withdrawn, is not sufficiently supported, or the available record reasonably supports restoration.
- LNK does not adjudicate ownership disputes and may keep disputed material unavailable while the parties seek a court order or other binding resolution. Knowingly false, materially misleading, or abusive notices and responses are prohibited.
10.Communications and notices
LNK may send account, agreement, privacy, verification, safety, appointment, booking, payment, renewal, and operational communications by email, in-product notice, support message, or another lawful available method. Essential service notices may be sent despite an optional marketing opt-out, but must not be used to bypass consent requirements for promotional communications.
- Users must keep their contact information current. Material contractual changes and decisions will be sent to the current account email and made available in the account where that function exists. LNK will use a reasonable alternative if it knows delivery failed. Receipt, notice periods, and express acceptance remain subject to applicable law; merely posting revised terms does not substitute for required renewed acceptance.
- Marketing communications require consent or another permitted basis and include identification and an unsubscribe method where required. Authorizing use of listing content in LNK advertising does not itself subscribe an individual to marketing messages or authorize a Partner to market to Travelers.
11.Prohibited use
Users may not interfere with LNK, bypass security or verification, scrape protected content, reverse engineer systems except where law expressly permits, upload malicious code, manipulate reviews, create artificial bookings, misuse payment methods, facilitate unlawful activity, or use the platform in a way that harms users, properties, neighbours, communities, service providers, or LNK.
- Off-platform payment solicitation, fee avoidance, false claims, fake documents, listing misrepresentation, unauthorized parties, unsafe occupancy, harassment, discrimination, and retaliation are prohibited.
- LNK may investigate suspected violations using account, payment, device, network, listing, message, support, and verification information where permitted by law.
12.Third-party services
LNK may rely on third-party providers for authentication, cloud hosting, storage, email, mapping, security, media processing, payment processing, communications, and other platform functions. Their services may be subject to separate terms and availability. LNK remains responsible for its own obligations under applicable law but does not control independent third-party systems.
13.Suspension, termination, and offboarding
LNK may proportionately restrict access, suspend an account, unpublish a listing, or terminate a relationship for fraud, material breach, unlawful activity, credible safety or security risk, loss of authority, payment integrity, verification failure, or another legitimate reason connected to the service. Urgent measures and material final decisions follow the Complaints, Enforcement, and Reconsideration Rules. LNK may discontinue a service or market prospectively for a bona fide operational or commercial reason on reasonable notice where practicable.
- A user may request closure through support. Seasonal unavailability, a quiet quarter, a temporary restriction, or failure to meet the 20-night Revenue Share threshold does not itself close a Partner relationship or cancel Founding status. Before closing a genuinely abandoned Partner account, LNK will make reasonable contact attempts, explain the proposed closure and consequences, and allow at least 30 days to respond unless a separate urgent or legal ground requires action sooner.
- Offboarding identifies an effective date, treatment of listings and existing bookings, return or release of amounts due, pending claims or holds, and records retained under the Privacy Policy. New activity may stop while existing obligations are performed or lawfully resolved. Status changes do not automatically cancel confirmed bookings.
- Termination does not retrospectively impose commission or extinguish properly earned Revenue Share, refund rights, undisputed balances, or another accrued right. Relevant corrections, lawful offsets, and genuinely unresolved liabilities remain subject to their governing rules. A payout threshold cannot be used to retain an undisputed final balance indefinitely.
- Founding protection lasts for the continuing legal Partner relationship, including permitted seasonal inactivity and temporary suspension. LNK will not terminate, require a replacement account, or restructure fees or eligibility principally to evade that protection. Genuine closure, lawful termination, an unapproved transfer to another legal operator, or a change strictly required by law is governed by the Partner and Revenue Share Terms.
- Accrued payments, lawful claims, tax obligations, confidentiality, necessary records, and other provisions intended to survive remain effective after closure.
14.Disclaimers and limits of liability
To the maximum extent permitted by law, platform services are provided on an as-available basis. LNK does not guarantee uninterrupted or error-free systems, third-party performance, booking demand, a verification outcome, or a property's ongoing suitability or safety. These provisions allocate contractual risk; they do not exclude LNK's own non-waivable duties or make a verification or safety representation broader than the actual review performed.
- To the extent permitted by law, LNK excludes liability for indirect, incidental, special, exemplary, punitive, or consequential damages, and loss of profits, business opportunities, or data. This does not override a refund, direct reimbursement, or other remedy expressly owed under the applicable transaction rules or mandatory law.
- Controlled Partner-only onboarding cap. Subject to the exceptions below, the combined aggregate liability of LNK and its directors, officers, employees, and contractors acting on its behalf to each identified prospective or approved legal Partner using the services for business purposes, for all claims for direct damages arising from acts or omissions during the controlled Partner-only onboarding phase, is limited to the greater of C$1,000 and the service fees actually paid by that claimant to LNK for those onboarding services. This includes applications, identity and property-document review, listing preparation, and property-verification visits, whether or not the application is approved. It is a single combined cap for that phase across claims, properties, submissions, visits, and legal causes of action, including contract and ordinary negligence. An administrative account change or change of representative does not create a new cap for the same legal Partner. The date of the act or omission, rather than the date a claim is made, determines whether this onboarding cap applies.
- Other business-user claims. Unless a later applicable accepted release provides otherwise, LNK's combined aggregate liability with the persons acting on its behalf identified above for direct damages arising from an event or related series of events outside the controlled Partner-only onboarding phase is limited to the greater of C$1,000 and LNK service fees actually paid to LNK by the business claimant in the 12 months before the first event giving rise to those claims. The onboarding and other-business-user caps cannot both be recovered for the same loss. Accommodation proceeds, taxes, deposits, and other amounts collected for another party are excluded from either fee calculation. Naming different LNK personnel or pleading different causes of action does not multiply the applicable cap.
- The exclusions and business-user caps do not limit fraud, wilful misconduct, gross negligence, liabilities for death or personal injury that cannot lawfully be limited, a non-waivable privacy or statutory duty, or another liability that law prohibits limiting. They do not extinguish accommodation proceeds, approved refunds, earned Revenue Share, or other sums properly payable as a debt under the governing rules.
- The numerical business-user caps do not apply to a Traveler acting as a consumer. Consumer statutory remedies, applicable quality and service obligations, and non-waivable payment, privacy, accommodation, and court rights remain available.
15.Business-user indemnity and claims
To the extent permitted by law, a Partner or other business user will indemnify Lodge N Key Inc. and its directors, officers, employees, and contractors against third-party claims, resulting liabilities, recoverable penalties, and reasonable defence costs to the extent caused by that user's breach, negligence, fraud, infringement, unlawful operations, lack of property or content authority, failure to pay taxes for which it is responsible, or conduct for which it is legally or contractually responsible. This includes relevant property, guest-operation, and verification-visit claims. It excludes the portion caused by LNK's or an indemnified person's wrongful conduct and any penalty or duty that law does not permit transferring.
- LNK will give reasonably prompt notice and relevant information, subject to privilege, privacy, and safety. Delay in notice reduces the obligation only to the extent it materially prejudices the defence. The parties must cooperate reasonably and mitigate avoidable loss.
- An indemnifying business may assume the defence of a solely monetary third-party claim with competent counsel reasonably acceptable to LNK if it acknowledges the applicable obligation, diligently conducts the defence, and no material conflict exists. LNK may participate at its own expense, except reasonable separate counsel costs caused by a material conflict, failure to defend, or a claim requiring protection of non-monetary rights may form part of the indemnified loss to the extent justified.
- LNK may control regulatory proceedings, urgent protective action, claims seeking non-monetary relief against it, or a defence the indemnifying party fails to conduct properly, while permitting reasonable participation. Neither party may settle at the other's expense, admit the other's wrongdoing, impose non-monetary obligations, or omit a full release of the other without that party's written consent, not to be unreasonably withheld.
- These are third-party claim obligations. First-party refunds, damages, overpayments, and cancellation or relocation reimbursements must instead have a basis in the applicable agreement or law, be reasonably evidenced and mitigated, and exclude duplicate recovery, betterment, and speculative loss. A platform goodwill payment alone does not create a reimbursement debt.
- This business-user indemnity is not imposed on a Traveler acting as a consumer. Nothing here prevents either party from contesting causation, amount, coverage, or liability through the applicable process or a lawful forum.
16.Events outside reasonable control
A party is not responsible for delay or failure caused by an event beyond its reasonable control, including widespread service-provider failure, telecommunications interruption, natural disaster, public emergency, labour disruption, government action, or cyberattack not caused by that party's failure to use reasonable safeguards. This section does not excuse payment, privacy, safety, or other obligations that can reasonably still be performed.
17.Governing law and disputes
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without giving effect to conflict-of-law rules, except where mandatory law requires otherwise. Subject to any non-waivable consumer, small-claims, statutory, or venue right, the courts located in Toronto, Ontario have jurisdiction over disputes involving LNK.
- Before starting a formal claim, users are encouraged to contact [email protected] and allow LNK a reasonable opportunity to review the issue.
- The parties may agree in writing to non-binding mediation. These Terms do not require a consumer to arbitrate a dispute or waive a right to participate in a class proceeding where such a requirement or waiver would be prohibited or unenforceable.
18.Changes and renewed acceptance
LNK may amend these Terms and incorporated policies prospectively for changes in law, risk, security, operations, service providers, product design, marketplace conditions, pricing, or other legitimate business needs. LNK will identify the changed documents, material changes, new version, effective date, affected activity, and available choices. Material changes require express renewed acceptance of the applicable governing agreements before they govern affected new activity; continued use or publication alone does not replace that acceptance.
- Transition to publication and bookings. This amendment power expressly includes preparing for, enabling, or expanding public listing publication, Traveler onboarding, bookings, payments, deposits, taxes, payouts, and related services. Subject to the protections below, LNK may revise verification and visit procedures, listing and insurance requirements, operational and performance standards, permitted deductions and correction procedures, payment arrangements, ordinary fees, support and claims processes, liability allocations and caps, indemnity procedures, and privacy practices through their applicable notice, acceptance, and consent processes. Acceptance during Partner-only onboarding does not make those ordinary provisions permanent or constitute advance acceptance of an unspecified future amendment.
- LNK may require acceptance of an applicable material launch release before an existing Partner begins the affected new activity. A Partner who declines may remain limited to available activities governed by its existing agreements or may offboard, subject to legitimate legal, safety, and operational restrictions. A transition cannot be used principally to evade Founding protections, retrospectively change liability for an earlier act or omission, impose a new recovery right on an earlier payment, or rewrite existing transactions or accrued rights. Nonmaterial revisions remain subject to appropriate notice; calling a revision operational or a launch update does not make it nonmaterial.
- For a material adverse commercial change, LNK will ordinarily give at least 30 days' advance notice and always any longer notice required by law or an applicable offer. A shorter period may be used where reasonably necessary to address urgent law, fraud, safety, security, or service-integrity needs, with an explanation and notice as soon as practicable. This exception does not permit a surprise Partner charge, retroactive repricing, or removal of protected Founding economics.
- Material changes include a Partner charge, a non-Founding commission or assigned Revenue Share rate, a significant payment schedule change, or a substantive change to an incorporated eligibility threshold, complaint consequence, deduction category, correction or repayment obligation, attribution method, insurance requirement, liability allocation or cap, indemnity, visit authorization, or use of content. Material privacy changes follow their own notice and consent requirements as well. Editorial corrections that do not materially change rights or obligations do not automatically require renewed acceptance.
- A Partner who declines a material release may be prevented from submitting new properties, publishing, or undertaking affected new hosting activity and may offboard. Earlier accepted terms continue to govern accrued rights and existing transactions. Continuing legal and safety obligations still apply, and LNK may lawfully restrict unsafe or unlawful activity without waiting for acceptance.
- Protected Founding commitments: a general amendment, new commercial offer, click-through reacceptance, feature change, reclassification of charges, or changed standard non-Founding rate cannot reduce protected 0% Founding Partner commission or the protected 12% Founding Revenue Share rate for its agreed property coverage. The 20-property coverage rule and any express additional written coverage are governed by the Revenue Share Terms. Any proposal to relinquish an individual Founding protection requires a separate, specifically identified, individually agreed written amendment; it cannot be bundled into mandatory general reacceptance or demanded as a device to circumvent the protection.
- Changes to eligibility or calculation methods must serve a legitimate purpose connected to the program and cannot be designed or applied principally to nullify the Founding protections. They do not rewrite completed quarters, earned amounts, or an existing transaction's economics. A materially changed quarterly standard applies no earlier than a later whole calendar quarter after the required notice and acceptance, with transitional treatment disclosed for existing bookings.
- The specific fee provisions govern changes to Traveler pricing and actual-cost Partner processing fees. Optional services may have separate terms and charges disclosed before selection. A genuinely optional service cannot be made an unavoidable condition of ordinary Founding hosting in order to replace the protected commission.
- Privacy changes require their own lawful notices and consent where applicable. These amendment powers remain subject to mandatory law, including disclosure, cancellation, withdrawal, express-consent, and other non-waivable rights. Acceptance records and the text governing prior transactions will be preserved.
19.General contract terms
These Terms and the documents incorporated above are the entire agreement about their subject matter and replace prior statements on that subject, except for an accepted offer, transaction snapshot, or separate signed agreement that expressly continues. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions continue. A failure to enforce a provision is not a waiver.
- A user may not assign an account or agreement without LNK's written consent. LNK may assign these Terms in connection with a merger, financing, reorganization, sale of substantially all relevant assets, or transfer of the platform business, provided the assignee assumes LNK's applicable obligations, including preserved economic commitments.
- Provisions that by their nature should survive—including accrued payment rights, ownership, licences needed for records, confidentiality, privacy and retention duties, disclaimers, liability limits, indemnities, disputes, and general contract terms—survive account closure or termination.
- Questions may be sent to [email protected]. Formal legal notices to LNK may be sent to Lodge N Key Inc., 350 Bay St, Suite 1300B, Toronto, Ontario M5H 2S6, Canada, with a copy by email to [email protected].