Partner payments

Payout and Payment-Flow Rules

These rules describe booking payment states, Partner earnings eligibility, the current weekly payout cycle and prospective schedule changes, current processing-fee coverage and prospective actual-cost processing charges, adjustments, holds, and Revenue Share separation when Lodge N Key payment services are enabled.

Last updated
September 13, 2026
Effective date
September 13, 2026
Version
2026-09-13.3

Booking and payout functionality applies only when Lodge N Key Inc. has enabled the relevant payment services. A dashboard estimate is not a guarantee of transfer until the applicable payment and compliance conditions are satisfied.

1.Booking payment lifecycle

Stripe is LNK's current selected payment provider. Booking collection, connected-account responsibilities, deposits, and payout configuration must be finalized for the relevant enabled flow. These rules do not assert that Traveler payments or a particular custody, escrow, or trust arrangement are operating during Partner-only onboarding.

  • Before authorization, the enabled flow identifies the accommodation supplier, payment collector and relevant provider terms, supported payment method and currency, amount and timing of each payment, and any deposit authorization. It must describe the actual arrangement and obtain the authority required for collection, transfers, refunds, and any later charge. A prospective provider or arrangement change follows the applicable notice and acceptance rules.
  • A card authorization, pending charge, booking request, and confirmed booking are different states. LNK must record the actual confirmation and payment state; a pending authorization alone does not establish settlement or guarantee availability.
  • Payment authority is limited to the disclosed transaction, valid adjustments, provider rules, and law. A payment to the designated collector under a valid booking arrangement satisfies the corresponding Traveler obligation to the extent received for that booking; the Partner must not demand duplicate payment merely because its transfer is still pending. Failed or reversed payment is resolved through the applicable transaction and dispute process.
  • Applicable safeguarding, collection, tax, reporting, and payment obligations depend on the actual role and arrangement. They are not waived or satisfied merely by using a third-party provider or describing LNK as a marketplace.

2.Partner earnings eligibility

Earnings from an eligible confirmed booking ordinarily become eligible 24 hours after its scheduled check-in time. The entire stay need not be completed for ordinary booking-payout eligibility. Availability remains subject to actual collected funds, check-in or accommodation-delivery concerns, applicable refunds, disputes, lawful onboarding, proportionate reserves, compliance, and fraud review. Eligibility is not immediate bank settlement.

Cancellation proceeds and later adjustments become eligible only when their applicable refund and payment position can reasonably be determined. A cancelled booking must not be treated as an ordinary completed stay for Revenue Share simply because some accommodation revenue was retained.

3.Commission and processing-cost collection

The current Partner booking commission is 0%. Founding Partners have protected 0% commission across their approved portfolio; non-Founding commission may change prospectively under the Partner Terms with the required notice, material release, and renewed acceptance. Ordinary payouts must use the commission terms governing each booking. LNK currently covers payment-processing charges without a separate Partner processing fee or a processing deduction from those payouts. Current processing coverage may change prospectively under the Partner Terms; it is separate from the protected commission commitment.

  • A future separate Partner processing fee, including for an existing Partner, requires reasonable advance notice of the actual-cost amount or calculation method, included processor-cost components, effective date, affected new quotes and bookings, and collection method and timing. A new material Partner agreement release and updated fee and payout rules require renewed acceptance before the charge governs affected new hosting activity, subject to mandatory law.
  • Any charge must be limited to actual, documented processor cost attributable to the affected new booking and expressly covered related refund or payment dispute, net of refunds, rebates, credits, and other recoveries of the same cost. It may not include markup, profit, overhead, verification costs, or a disguised booking commission. Any estimate must be identified and reconciled to actual cost.
  • A fee properly introduced under those provisions may be collected as a separately itemized deduction from the affected new booking's earnings within the applicable payout cycle, using the disclosed collection method. The records must identify the booking, applicable accepted terms and fee method, actual cost, related recoveries, amount charged, and resulting net payout.
  • Introducing or changing a fee cannot reprice an existing accepted quote, add a charge to a pending, authorized, confirmed, or completed booking, reduce earnings attributable to an earlier unaffected booking, or rewrite historical payments, refunds, or payouts. Existing transactions retain their agreed processing-cost allocation. General correction or offset powers do not bypass these limits.
  • Any processor-cost recovery from a Partner or another source must reduce the processor-cost deduction used for Net Eligible Platform Fees. Only LNK's actual unrecovered cost is deductible for Revenue Share; the same cost cannot be recovered and deducted again.

4.Current weekly payout cycle and future changes

The current ordinary schedule includes eligible booking earnings in the next weekly payout cycle after the disclosed cutoff. A newly eligible amount arriving after that cutoff moves to the following cycle. LNK may operate batches manually or through automation; payment-provider and bank settlement times are separate from LNK's batch date.

  • LNK may change the processing day, cutoff, frequency, or payout method prospectively for legitimate operational or commercial reasons. A change must disclose the new schedule, affected future activity, effective date, and transition for existing bookings. Material changes require the Terms of Service notice and renewed-acceptance procedure; a minor day or cutoff adjustment requires reasonable notice.
  • A general schedule change cannot retrospectively defer an amount already due, erase an earned balance, or evade Founding protections. A necessary transaction-specific risk hold is separately governed below and must not be disguised as a permanent schedule change.

5.Payout onboarding and account information

A Partner must complete the payout, identity, tax, banking, and account information required by LNK or its payment provider before funds can be transferred. The Partner is responsible for keeping payout details current and accurate.

6.Holds, reserves, and review

LNK may hold an affected payment or maintain a reasonable reserve where supported by an actual refund, chargeback, fraud, security, ownership, authority, compliance, legal, booking, claim, or provider risk. A reserve must be proportionate to the reasonably anticipated exposure and permitted by the relevant payment arrangement and law.

  • LNK will ordinarily identify the reason, affected amount, information needed, and next review step or date. A notice may temporarily omit sensitive details where disclosure creates a genuine legal, security, fraud, or safety risk; LNK will reassess that limitation.
  • Holds and reserves are reviewed as information becomes available and periodically while unresolved. LNK releases amounts when the basis ends and releases unaffected undisputed balances where practicable. A hypothetical future claim does not justify retaining all proceeds indefinitely.
  • A property-specific concern ordinarily affects that property's relevant amounts. A broader hold requires a documented account-wide, systemic, or legally required basis. A hold is not a final finding that a Partner owes money.

7.Refunds, chargebacks, and corrections

Refunds, chargebacks, reversals, duplicate payments, calculation errors, and valid reimbursements may reduce unpaid earnings or support a lawful offset or recovery under the applicable agreement. They must identify the original transaction, governing terms, reason, amount, supporting evidence, and any recovery already received. LNK may correct transferred amounts shown not to have been properly payable, but a ledger entry alone does not establish liability.

  • First-party debts and third-party indemnity claims follow their distinct procedures in the Terms of Service and Partner Terms. An offset requires an amount actually due on a proper contractual or legal basis; a disputed allegation alone supports only a justified interim hold, not automatic final forfeiture. Applicable notice and reconsideration are available.
  • General adjustment authority cannot add a processing fee or commission to a booking whose accepted terms did not provide for it. It cannot make a discretionary goodwill payment recoverable without a valid basis or recover the same loss twice.
  • A later processor credit, insurer payment, Traveler recovery, or other reimbursement reduces the related recoverable amount and any Revenue Share deduction for the same cost. LNK records a corresponding correction when necessary.

8.Payout statements and records

LNK may provide booking-level and payout-cycle records showing gross booking amounts, supported fees, refunds, adjustments, taxes where handled, eligible earnings, holds, and transfers. The final reconciled platform and payment-provider records govern over a preliminary dashboard estimate, subject to correction and applicable law.

9.Taxes and reporting

Partners remain responsible for obtaining their own tax advice and reporting income as required. LNK may collect tax-identification or reporting information and may report, withhold, or remit amounts where required by law. LNK's collection of information does not make LNK the Partner's tax adviser.

10.Partner Revenue Share is separate

Partner Revenue Share is calculated and paid separately under the Partner Revenue Share Terms. Revenue Share eligibility, its ordinary minimum cash transfer of 25 units of the disclosed settlement currency, and quarterly timing do not change the current ordinary weekly booking-payout cycle. The Revenue Share Terms govern settlement below that minimum on offboarding.

11.Failed transfers and corrections

If a transfer fails because of invalid banking information, provider rejection, account closure, sanctions screening, or another payment issue, LNK may return the amount to a payable balance and retry after the issue is resolved. LNK may require updated information before another attempt.

12.Final settlement on offboarding

When a Partner offboards, LNK will identify unpaid accommodation earnings, earned Revenue Share, refunds, valid adjustments, reserves, and unresolved matters. Undisputed eligible accommodation balances are settled through the applicable payout cycle once necessary payment information is complete. Revenue Share follows its quarter-finalization timetable, without applying the ordinary minimum cash-transfer threshold to an undisputed final balance.

Only amounts reasonably related to an unresolved obligation may remain held, subject to the reasons and review process above. Closure does not create a new fee or erase a debt properly owed to either party. Any unclaimed amount is handled under applicable law; inability to contact the Partner is not an automatic forfeiture.

13.Contact and payment disputes

A Partner should report a payout discrepancy to [email protected] with the relevant booking or payout reference. LNK may request supporting records and will review the platform and payment-provider history. These rules are subject to the Terms of Service, Partner Terms, and mandatory law.