Partner Performance Standards

1.Active and in good standing

A Partner is active and in good standing when the Partner relationship has not been voluntarily closed or terminated, required agreements and material profile information are current, identity and authority requirements remain satisfied, and no unresolved account-wide restriction makes continued participation or payment unlawful or materially unsafe.

• A routine review, support question, unsubstantiated complaint, or correctable document request does not by itself mean the Partner is not in good standing.
• A temporary restriction affects only the activity and period reasonably connected to its documented reason. Seasonal downtime and a missed 20-night threshold do not themselves end the Partner relationship. Reinstatement preserves the protected Founding rate and property coverage, subject to qualification. Incomplete transfer details or a later routine review do not erase an amount already earned.

2.Eligible property

An eligible property has current authority, insurance, licences or registrations, verification and listing information, satisfies the Listing Quality Standards, is not subject to an unresolved material safety, fraud, discrimination, ownership, payment, or compliance restriction, and records at least 20 qualifying completed and paid nights attributable to the quarter under the Revenue Share Terms. For Founding Revenue Share it must also have coverage under the 20-property rule or express additional written approval. Temporary non-qualification does not remove that coverage.

3.Response standard

For each calendar quarter, the Partner must substantively respond within 24 hours to at least 90% of eligible booking requests for the property. A substantive response is an acceptance, a decline with an accurate reason, or a message meaningfully addressing information needed to decide the request. An automated acknowledgement or unrelated message alone does not qualify.

• The clock starts when the request is available to the Partner through LNK and excludes documented platform outage or delivery-failure time. A response does not extend a request's separately disclosed expiry or reserve inventory beyond the booking flow's rules.
• Duplicate, fraudulent, abusive, genuinely incomplete, payment-ineligible, withdrawn-before-a-response-is-due, and system-test requests are excluded. Requests received while a property is legitimately unavailable or restricted are excluded, but avoidable calendar inaccuracy cannot be used to manufacture that exclusion.
• No eligible requests means no response-rate failure. For a non-zero denominator, divide timely substantive responses by eligible requests. Quarter-end attribution uses when the response became due, so a request received shortly before quarter-end is not classified as late before its response period expires.

4.Avoidable decline standard

A property's avoidable decline rate must not exceed 20% in the calendar quarter once at least 10 eligible booking requests are available for measurement. Fewer than 10 eligible requests do not create a decline-rate failure for that quarter.

• An avoidable decline is a Partner decline caused by an inaccurate or unmaintained calendar, a preference or restriction not disclosed in the listing, a failure to prepare the property, or another reason reasonably within the Partner's control.
• A decline is not avoidable when reasonably based on safety, law, sanctions, fraud or payment risk, material inconsistency in the request, a disclosed lawful listing rule, a verified platform error, or another event outside the Partner's reasonable control.

5.Partner cancellation standard

A property may have no more than one avoidable Partner cancellation in a rolling 12-month period. At each avoidable cancellation, LNK considers that event and the preceding 12 months. A second or later event while the threshold is exceeded makes the property ineligible for the quarter in which that event occurs. The same historical cancellation does not automatically create a new failure in every later quarter; a continuing restriction requires a documented unresolved reliability concern or a justified final enforcement decision.

• Avoidable cancellations include double booking, preventable calendar error, failure to prepare or staff the property, or discretionary withdrawal not permitted by the booking rules.
• A cancellation is excused where reasonably necessary because of an unforeseen habitability or safety event, emergency, force majeure, an unlawful booking, credible fraud, Traveler breach, platform error, or a circumstance the Partner could not reasonably prevent or mitigate. Excusing a performance penalty does not remove the Traveler's applicable refund rights.

6.Complaint standards

A property must have no substantiated critical incident occurring in the quarter being assessed. Once there are at least 20 completed stays in the rolling 12 months ending at quarter-end, the proportion of those stays affected by a substantiated material complaint must not exceed 5%.

• A critical complaint concerns substantiated serious violence or threat, unlawful discrimination, deliberate fraud, material undisclosed surveillance, severe habitability or life-safety risk, retaliation, or comparable serious harm. A later substantiation is attributed to the quarter of the underlying incident, with a documented correction and an opportunity to respond. Restriction in later quarters depends on unresolved risk or the justified enforcement outcome, not an automatic permanent zero-complaint bar.
• A material complaint concerns a substantiated significant breach of listing accuracy, cleanliness, access, privacy, safety, support, or booking obligations that is more than trivial but is not critical.
• For the material-complaint rate, each affected completed stay appears in the numerator at most once, however many reports or incidents arise from it. Separate serious incidents may independently support proportionate enforcement but do not multiply that stay in the percentage. The denominator is completed stays in the same measurement period, and an affected stay is attributed by its recorded checkout.
• A complaint is substantiated only after fair review of the available evidence. An allegation alone is not proof. Fewer than 20 completed stays means no material-complaint-rate failure; it does not prevent action on a substantiated serious incident.

7.Measurement and evidence

LNK applies the standards using relevant booking, communication, payment, support, verification, and decision records. Response and decline rates use their stated calendar-quarter measures. A request's decline classification is attributed consistently with its response-due quarter. Cancellation thresholds use the rolling period at the new event; material complaints use the rolling period ending at quarter-end; critical incidents use the quarter of occurrence.

• Nights and Revenue Share fees follow the completed-stay checkout-quarter rule in the Revenue Share Terms. Each physical property is measured separately; duplicate listing IDs do not create new histories or thresholds.
• Excluded records are removed from both numerator and denominator where applicable. Exact counts and ratios determine whether a threshold is met; display rounding does not turn a failure into a pass or vice versa. LNK preserves counts, classifications, periods, and reasons supporting the decision.
• A delayed investigation does not automatically disqualify an otherwise eligible quarter. A documented later finding or correction can change the original result under the applicable terms and reconsideration process.

8.Property-level effect and systemic conduct

A missed standard ordinarily affects only the property whose records fail the standard. LNK may apply a Partner-level result only where evidence shows the same operational failure across multiple properties or the conduct concerns account identity, authority, fraud, discrimination, retaliation, payment integrity, or another systemic risk.

9.Notice, cure, and reconsideration

Before a non-emergency adverse decision, LNK provides a written summary of the standard, period, source counts, classifications, effect, and available cure. A Partner may correct factual errors, supply relevant evidence, and request reconsideration under the Complaints, Enforcement, and Reconsideration Rules.

• A remediable operational issue ordinarily receives a reasonable cure opportunity. A cure may restore future eligibility but does not make a past quarter qualify unless the original classification or calculation was wrong.
• Reconsideration follows the Complaints, Enforcement, and Reconsideration Rules, including the disclosed internal decision maker and conflict-handling process. It is not represented as an independent appeal.

10.Changes to these standards

The Terms of Service and Revenue Share Terms govern changes. Material changes to thresholds, definitions, periods, exclusions, or consequences require a new governing release, notice, and renewed acceptance before affected new activity. A materially changed quarterly standard applies no earlier than a later whole quarter after the required notice and acceptance, with existing-booking transition treatment disclosed. It cannot rewrite earned amounts, remove protected Founding rates or existing property coverage, or be designed or applied principally to nullify those protections.